Shipping Policy

Last updated: August 16, 2026

This Shipping Policy applies to all orders placed on this store, operated by Catwell ("Catwell", "we", "us"). Questions? See Help Center or contact us — we answer within one business day.

1. Order processing

Orders are processed within 1–2 business days (Mon–Fri, excluding US holidays).
You'll receive an order confirmation email immediately after purchase, and a shipping confirmation with tracking as soon as your order leaves the warehouse.
Orders placed on weekends or holidays begin processing the next business day.

2. Shipping rates & delivery times

United States: FREE tracked shipping on every order, no minimum. Estimated delivery: 7–12 business days after processing.
Delivery estimates are our best good-faith projection, not a guarantee — carrier delays, weather and peak seasons (holidays) can add a few days.
We currently ship to the United States only. Additional regions will be announced on this page.

3. Tracking your order

Your tracking link arrives by email with the shipping confirmation.
Tracking may take 24–72 hours to show its first scan after the label is created — this is normal.
Lost your tracking email? Message us with your order number and we'll resend it.

4. Order changes & address corrections

Need to fix an address or change a color? Contact us as soon as possible — we can usually edit an order before it ships.
Once an order has shipped, we can no longer redirect it. Orders returned to sender due to an incorrect address provided at checkout may be reshipped (reshipping costs may apply) or refunded minus shipping costs incurred.

5. Split shipments

To get everything to you faster, multi-item orders may ship in separate packages, each with its own tracking. You will never pay extra for split shipments.

6. Delayed, lost or stolen packages

Delayed: if tracking hasn't moved for 7 days, contact us — we'll open an investigation with the carrier.
Lost: if a package is confirmed lost in transit, we'll send a free replacement or issue a full refund — your choice.
Marked delivered but missing: first check with neighbors and around the delivery spot; if it hasn't appeared within 48 hours, contact us and we'll help resolve it.

7. Damaged on arrival

If your order arrives damaged, send us a photo within 7 days of delivery — we'll ship a replacement or refund you in full. Full details in our Refund & Return Policy.